FAQ: Privacy Policy

Here are some Frequently Asked Questions about our Privacy Policy and how we use the data on Givsum.

You can view our Privacy Policy Here.

 

1) Other than the information supplied by the user to sign-up or specifically use the services, what additional data is being collected?

We use the following additional services

 

Google Analytics - https://analytics.google.com/

• • • • Overall site analytics to guide product improvement/development

• • • • No identifiable information is shared

MixPanel Analytics - https://mixpanel.com/

• • • • Specific user actions and workflow are used to guide product improvement/development

• • • • No identifiable information is shared

Segment - https://segment.com/

• • • • Aggregates our scripts to simplify management of our various services

• • • • Track specific actions of usage to provide guidance for product improvement/development

• • • • No identifiable information is shared

Stripe - https://stripe.com/

• • • • Payment gateway: Information required for payment processing is communicated directly to Stripe and not shared with Givsum.

Braintree Payments - https://www.braintreepayments.com/

• • • • Original payment gateway (some Beta customers are still using): Information required for payment processing is communicated directly to Stripe and not shared with Givsum.

LogRocket - https://logrocket.com/

• • • • Screen visits and page interactions are recorded in order to diagnose bugs and determine common user errors, in order to improve the overall user experience.

• • • • User email addresses are shared with LogRocket in order to find the incidents reported by users looking for customer support.

• • • • All private information (e.g., passwords, credit card numbers, etc.) is automatically blocked by LogRocket, such that it cannot be seen by either LogRocket or Givsum.

ZenDesk - https://www.zendesk.com/

• • • • In order for customer support to be able to assist users with any difficulty, whenever a user is logged into Givsum, they are automatically logged into ZenDesk to be able to ask for help.

Intercom - https://www.intercom.com/

• • • • This chat tool integrates with ZenDesk and allows customer support to communicate directly with users in real-time. Whenever a user is logged into Givsum, they are automatically logged into Intercom.

Facebook - https://www.facebook.com/

• • • • We accept Facebook identification for users who prefer to login using that option, by matching email addresses and accepting the user as that identified by Facebook.
      • Givsum does not transmit any private user information to Facebook.

 

2) Are any of the cookies and tracking tools being used by third-party services for anything other than what is needed to provide your services?

We only provide the bare minimum amount of information to the companies listed above necessary to use their services for the business purposes previously described. We provide no other information to Google Analytics or Facebook other than what a user might provide by logging in to Givsum using Facebook or using Google services apart from our site.

Anyone who uses Google or Facebook has already granted permission to be tracked by them across the internet. To ensure that neither Google nor Facebook can track an individual user, deleting all Google and Facebook software accounts and halting all use of their hardware devices would achieve that goal, while still being able to use the Givsum platform.

 

3) Is there any other purpose for using Tag Management?

The primary use of Segment is to simplify the tracking of actions on the Givsum platform. We track user actions anonymously in order to guide product improvements/development. For example, are people having trouble creating opportunities on the site? Segment allows us to send that one problematic incident concurrently to multiple services (such as Google Analytics, Mixpanel, and Intercom) so that a satisfactory resolution can be achieved with greater effectiveness and efficiency.

 

If you have any additional questions, please reach out to us through our orange support button on the bottom right corner of the page or email Customer Success at joan@givsum.com.